Our custom design process begins with a personal consultation to discuss your ideas, style preferences, desired materials, and budget. We then create detailed sketches or 3D CAD renderings for your review and approval. Once the design is finalized, our skilled artisans meticulously bring it to life, keeping you informed throughout the crafting stages. See our "Our Process" section for more details.

The timeline for a custom piece varies depending on the complexity of the design, material sourcing, and our current workshop schedule. Typically, it can range from 4 to 8 weeks from design approval to completion. We will provide a more precise timeline during your consultation.

Yes, ethical sourcing is a core value at Toronto Jewelers. We make every effort to use conflict-free diamonds (often compliant with the Kimberley Process) and gemstones, and traceable or recycled precious metals. We are committed to responsible practices and are happy to discuss the provenance of our materials with you.

Absolutely! We love incorporating heirloom gemstones or repurposing metal from existing family jewelry into new custom designs. This is a wonderful way to honor heritage while creating something new and uniquely yours. Please bring your pieces for an assessment and consultation on how we can best utilize them.

We primarily work with 14k and 18k gold (yellow, white, and rose), platinum, and sterling silver. We can also source other metals upon request for custom projects. All our metals are of high quality and sourced responsibly.

For pieces purchased from us, we can provide documentation that can be used for insurance purposes. For formal appraisals, we recommend independent, certified gemologist appraisers, and we can offer referrals. While we don't directly offer insurance, we strongly advise insuring valuable jewelry through a reputable insurer.